Farrar & Tanner Reviews & Buyer Experiences

Farrar & Tanner is a UK-based brand specializing in premium personalized luxury gifts. The company combines e-commerce with a physical showroom in Cheltenham, offering bespoke engraving services that enhance their products' appeal. Their curated selection draws from heritage brands trusted for craftsmanship. Customers appreciate the attention to detail and personalized approach.

The brand’s offerings include a variety of personalized gifts such as games, gardening tools, watches, and home accessories. Farrar & Tanner positions itself as a luxury retailer with a focus on quality craftsmanship and reliable delivery, primarily serving UK customers with international shipping options to select countries, including the US. Their services are supported by on-site engraving and secure packaging for a refined gifting experience.

• Bespoke personalized engraving
• On-site craftsmanship
• Curated heritage brand products
• Reliable tracked UK shipping
• Secure and careful packaging

The Farrar & Tanner Manopoulos Walnut Wood Effect Backgammon Set - Medium is a classic board game designed for enthusiasts and gift buyers seeking a traditional experience with personalized elements. It features a handcrafted design from walnut wood effect material and includes a personalized brass plate engraving option. This product fits within the classic games category with a focus on quality craftsmanship.

The set contains 30 checkers, dice, shakers, and a doubling cube, all presented in a gift box. The folding board is secured with metal clasps to ensure durability during use. It offers practical functionality for both casual play and collecting, emphasizing detailed finishing and personalization.

Priced at $110 USD, the set is available for shipping within the UK and internationally through tracked courier services. Free shipping is offered over certain order thresholds, making it a considered option for buyers interested in traditional personalized gifts. This item aligns with customers looking for a uniquely engraved game set with reliable delivery options.

Farrar & Tanner Manopoulos Walnut Wood Effect Backgammon Set - Medium

Price $110 • farrar-tanner.com

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The Farrar & Tanner Burgon & Ball Estate Secateurs are a gardening tool from the Burgon & Ball National Trust collection, designed for pruning with sharp steel blades and durable brass rivets. This product comes gift boxed, making it suitable as a gardening gift item.

These secateurs are intended for adult gardeners aged 18 and older, with age verification required for delivery. They emphasize blade strength and quality, ensuring clean and precise cuts for gardening tasks.

Priced at $48 USD, the product is available with standard and express shipping options in the UK. Some international shipping restrictions apply, particularly related to the delivery of bladed items, reflecting careful handling and compliance requirements.

Farrar & Tanner Burgon & Ball Estate Secateurs

Price $48 • farrar-tanner.com

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The Farrar & Tanner Mount Royal Double Half-Hunter Skeleton Pocket Watch is a mechanical wind-up timepiece designed for men seeking a classic accessory. It features a skeleton face with Roman numerals and a chrome-plated case that allows for personalized engraving on both the front and back.

This pocket watch includes a belt chain and comes in a presentation box, making it suitable as a gift. Its traditional design elements cater to those interested in timeless men's accessories with functional mechanical movement.

Priced at $185 USD, this watch is available with tracked courier shipping and offers free delivery within the United States for orders above $100. It represents a premium accessory option positioned within Farrar & Tanner's curated luxury gift selection.

Farrar & Tanner Mount Royal Double Half-Hunter Skeleton Pocket Watch

Price $185 • farrar-tanner.com

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Farrar & Tanner offers high-quality personalized engraving performed by skilled on-site craftsmen, complemented by fast and reliable UK shipping options praised by many customers. Their curated selection of heritage brands, secure packaging, and responsive customer service contribute to a premium gifting experience. The availability of express dispatch for orders placed before 2pm and a physical showroom for in-person pick-up provide added convenience.

However, international customers may face premium shipping costs, and some have experienced occasional delays in shipment tracking updates. Additionally, a few products have been perceived as not fully meeting price expectations in terms of quality. These factors should be considered when weighing the benefits of purchasing from Farrar & Tanner.

Farrar & Tanner's service revolves around bespoke engraving performed by skilled craftsmen on-site, enabling customers to create personalized gifts that emphasize craftsmanship and tradition. Orders are processed through an online checkout system where customers select engraving options and shipping preferences, with the option for in-store pick-up. The physical showroom in Cheltenham allows customers to view and experience the products directly.

The service includes bespoke engraving and embossing, order customization through the website checkout, and a pick-up option at the showroom. Customer support is focused on assisting with orders and personalization needs. This approach combines traditional craftsmanship with the convenience of modern e-commerce.

Customers can return non-personalized items within 60 days as long as the items are unused, in their original packaging, and with all contents intact. The customer is responsible for the return shipping costs. Personalized items are not eligible for refunds but can be exchanged if the engraving is unsatisfactory. 

Exchanges for personalized items require contacting customer service to arrange the process. This policy ensures that all returns meet specific conditions to maintain product quality and customer satisfaction.

Shipping is available to the UK mainland, Scottish Highlands, Northern Ireland with specific restrictions, the United States, and various international countries through dedicated country-specific websites. Deliveries are handled by Royal Mail, DPD, and APC Couriers, all providing tracked shipping with email notifications to customers. Customers may also select in-store pickup from the Cheltenham showroom as an alternative delivery option. 

Age verification is required for bladed products during delivery, especially in regions like Northern Ireland where free express shipping is limited for such items. Standard delivery times range from 5 to 10 days, with express options available for 1 to 3 days and next day delivery for UK orders placed before 2pm. 

Shipping costs vary, with free shipping offered on orders over specified amounts in the UK and US, but premium charges apply internationally. Tracking is provided for all shipments, though some customers have reported occasional delays in updates.

Manufacturer warranty covers all products for faults and defects. This warranty ensures that any issues related to product faults are addressed by the manufacturer. Customers must provide proof of purchase to make a warranty claim. 

The warranty is subject to certain limitations that come into effect after the initial 60-day period. After this 60-day window, the responsibility for warranty claims shifts to the manufacturers. It is important to keep the purchase receipt as it is required for processing any warranty claims.

Users can contact Farrar & Tanner through several available channels including email, phone, and an online contact form. These methods provide direct access to support for inquiries related to orders, shipping, returns, billing, warranty, and personalised engraving.

• Email: [email protected]
• Phone: +44 344 5678 365

Support is available Monday to Saturday from 9am to 5pm GMT. Customers are encouraged to reach out via these channels for assistance with any relevant concerns.